Help + support
I lost my unlock code — what now?
Open "My bookings", tap the booking — your unlock code is displayed at the top. (Re-email is on the roadmap; today the web view is your quickest lookup.) If you're at the sim and stuck, ask the venue staff — they can retrieve your code in seconds.
Can I extend my session?
Yes — as long as no-one has booked after you. Your booking page shows an "Extend +N min" button that finds the biggest extension that fits the free pool capacity (up to 60 minutes). If the button is disabled, someone else has claimed the next slot. The sim itself will also ask you about 10 minutes before your session ends.
How do I cancel a booking?
Cancellations must be at least 2 hours before your start time. Open the booking detail from "My bookings" and hit "Cancel booking". Within 2 hours of start, contact your venue directly — the operator can help.
I want a refund.
Refund eligibility depends on the cancellation policy attached to your booking (shown on the booking detail page). If the session crashed or hardware failed, contact the venue — they can issue a full refund and an apology credit.
Which sport will the sim load when I enter my code?
The sport you picked at booking loads automatically. You can switch sports inside the sim at any time — no need to book again. All 11 sports are available on every sim.
I typed my code at a sim and it said "invalid" — why?
Three usual causes: (1) you're at a different venue than you booked, (2) the booking hasn't started yet — codes activate at your start time, (3) typo on the code. Staff can re-issue a one-time override code if you're stuck.
Is my session data private?
Your shots and scores are visible only to you, the venue owner (for support purposes), and anyone you explicitly share a session with. We never sell or expose individual-level data. See "Your data (Law 25)" in the footer.